Advisory of Potential Service Disruptions


October 2, 2015

Dear Valued Customer,

As the potential for inclement weather builds in the coming days, we want to assure you that Recall is taking proactive steps to protect the information you entrust to us.  Our Risk and Security teams have been monitoring the storm activity and coordinating preparations of our Information Centers with the local Operations teams.  We are also in close communication with state and city authorities, related to emergency management procedures.

The impact of the storm is unpredictable; however the current track may cause some delays or stoppages in service.  Recall will take measures to ensure the security of your information and the safety of our employees, which would be the determining factors of any service disruptions.  We will be posting service updates for local operations on ReQuest Web and on

Should you have questions, please contact our Recall CARE Teams at: 

                  Recall/CitiStorage Local Team                               1-718-782-1100, #2

Document Management Services (DMS):                                 1-866-732-2555

Thank you for selecting Recall for secure storage of your information management needs.